Got Questions?
Frequently Asked Questions
Everything you need to know about shopping at XCAL. Can't find your answer below? Reach out to our team directly.
Orders & Shipping
In-stock items ship within 1–2 business days. All handguns ship 2nd Day Air. Long guns and all other items ship via ground. SBRs and suppressors require an NFA Form 3 to be submitted, which can add another 3–7 business days.
No — per federal law, all firearms must be shipped to a licensed FFL dealer near you. During checkout you'll be prompted to provide your local FFL's information. Once the firearm arrives, you'll complete the standard background check and transfer process at their location.
Yes! In-store pickup is available at our Ashburn, VA location. Select "Store Pickup" at checkout and you'll receive an email notification when your order is ready. Please bring a valid ID when you come in.
Once your order ships you'll receive a confirmation email with a tracking number. You can also log into your account on our site and view order status under "My Orders." If you checked out as a guest, use the tracking number from your email directly on the carrier's website.
Returns & Exchanges
We accept returns on most new, unused items in original packaging within 30 days of purchase. Firearms, ammunition, and suppressor-related products can only be refunded upon inspection. The buyer is responsible for return shipping and any applicable restocking fees. If your item arrived damaged or defective, contact us within 7 days for a replacement or full refund.
Email us at retailorders@xcal.com with your order number and reason for return. We'll respond within 1–2 business days with a return authorization and shipping instructions. Items sent back without authorization may not be accepted.
Products & Inventory
No. All items on the website ship from a remote warehouse. However, every item has the option of in-store pickup at our Ashburn location.
Yes — on any out-of-stock product page you'll see a "Notify Me" option. Enter your email and we'll send you an alert as soon as it's available again. We restock popular items regularly, especially on ammo and accessories.
Still have questions?Our team is here to help — by phone, email, or in person.
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